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Bubble Tea Club Help Center

What is Bubble Tea?

What's in a BBT Kit?

Where do your products come from?

Can I have BBT if I'm vegan?

What are toppings?

Which of the products are Gluten Free?

Do you have any dairy-free products?

Are you Halal?

Can I replace the Pearls?

Can I adjust the sweetness level?

How do I get a reusable cup?

DIY BBT Kit Info

What is the shelf life of the products?

Creamer, Tea Bags & Fructose

Tapioca Pearls

Fruit Syrups

Brown Sugar Syrup

Toppings

Product care

What are the normal Shipping Times?

Pickups

Delivery to Australia

Delivery to NZ, USA and CA

Can I cancel my order or change the shipping address after the order is placed?

What if it is too late to cancel an order?

Order Cancellations

Refund Payment

If you received an item you didn't order..

Conditions for Returns

I want to return my order

I received a broken or missing item

Returns & Refunds

Do you do wholesale?

How do you cook the Tapioca Pearls?

My refer a friend code doesn't work

I'm an influencer and I want to collab

Do you have eco-friendly packaging?

Other

How does the point system work?

How does the loyalty Referal Program work?

How do the Badges work?

What can I redeem points for?

Loyalty

How to take care of your bubble tea products and more!

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DIY BBT Kit Info

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Loyalty