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Returns & Refunds

7 articles


What if it is too late to cancel an order?

If it is unfortunately too late to process the cancellation, we are still able to organize a return of the items in order to process a refund for you as long as the following conditions are met:. Items can be returned to us by post to our return post

Order Cancellations

There are no returns or refunds for change of mind. But if you would like to cancel your order you must notify us within 1 day of placing your order. Contact us at [email protected] for more information.

Refund Payment

Any refunds will be processed via the original form of payment. Please contact our customer service team who will organise and guide you through the refund process for your order.

If you received an item you didn't order..

We always strive to make sure our processes are as fast and accurate as possible but if you have received an item different to the one you ordered, please contact our customer service team who will help you resolve the problem as swiftly as possible.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:. The following Goods cannot be returned:. Any returns found to have been opened, used or damaged will not be eligible for refund or exchange, and will be held until the custom

I want to return my order

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:. 6 Edinburgh StreetOakleigh South, 3167Victoria, Australia. We cannot be held responsible for goods damaged or lost in return

I received a broken or missing item

At the Bubble Tea Club, we always want to ensure that your experience with us is perfect from the second you place your order until after the order has arrived at your doorstep and you have begun on your journey as a boba barista. Unfortunately, this