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I received a broken or missing itemUpdated 2 years ago

At the Bubble Tea Club, we always want to ensure that your experience with us is perfect from the second you place your order until after the order has arrived at your doorstep and you have begun on your journey as a boba barista. Unfortunately, this can not always be the case and and there are rare instances where the item arrives damaged or not as ordered.

This can include:

  • Items damaged
  • Forgotten items
  • Other instances that are assessed by Bubble Tea Club on a case by case basis.

If you have received an item that is damaged which includes but is not limited to broken items and forgotten items please contact our customer service team here and they will guide you through the process of either organising a refund or resending replacements.

When contacting our team in regards to a damaged item or forgotten item please include:

  • Name that is listed on the order
  • Order number
  • Proof of purchas
  • Photo or evidence proving that the items are damaged or missing

If it is determined by our customer service team that there is indeed a major issue with the products you have purchased you will be entitled to one of the following remedies: 

  • A full refund of the purchase price paid for the item to be refunded to the original payment method.
  • A complete replacement of the order (If the entire order is deemed damaged)
  • A replacement of the missing or damaged items

If a replacement of the product or part is chosen all postage to deliver the item will be covered by Bubble Tea Club

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