What if it is too late to cancel an order?
If it is unfortunately too late to process the cancellation, we are still able to organize a return of the items in order to process a refund for you as long as the following conditions are met:
- The returned item(s) must be sealed and in brand new condition;
- There must be proof of purchase(eg. receipt or order number); and
- Any return postage and initial postage will be covered by the buyer.
Items can be returned to us by post to our return postal address 6 Edinburgh Street, Oakleigh South, 3167, Victoria, Australia, after providing us with the tracking number.
Please note that any return postage must be covered at the customer’s expense.
As soon as we receive the item(s), the refund can be initiated to the payment details used to make the initial order.